{"id":13575,"date":"2021-04-05T06:00:00","date_gmt":"2021-04-05T06:00:00","guid":{"rendered":"http:\/\/www.customconcessions.com\/?p=13575"},"modified":"2021-02-08T19:20:34","modified_gmt":"2021-02-08T19:20:34","slug":"5-ways-for-food-truck-owners-to-deal-with-upset-customers","status":"publish","type":"post","link":"https:\/\/www.customconcessions.com\/5-ways-for-food-truck-owners-to-deal-with-upset-customers\/","title":{"rendered":"5 Ways for Food Truck Owners to Deal With Upset Customers"},"content":{"rendered":"\n
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Photo: Rawpixel<\/strong><\/a><\/em><\/p>\n\n\n\n

Upset customers are inevitable no matter what part of the foodservice industry you work in, including if you own a food truck. How you deal with them is key to your success as a business owner.<\/p>\n\n\n\n

Do you own a food truck? Are you thinking of buying one or entering the service industry in another capacity? You will need to know how to handle these situations.<\/p>\n\n\n\n

Remember, word of mouth is key to growing a new business. If you are rude to unhappy customers, you will garner a business-damaging reputation.<\/p>\n\n\n\n

Read on for five ways to deal with angry customers.<\/p>\n\n\n\n

1. The Customer Is Never Wrong, Right?<\/h2>\n\n\n\n

Customer service<\/a> is as important as any other aspect of the food service business.<\/p>\n\n\n\n

The common phrase is that the customer is always right. A better way to think about this when dealing with upset customers in foodservice is that rather than always being right, the customer is never wrong.<\/p>\n\n\n\n

Every customer has different tastes and expectations. If they think your food is salty, under or overcooked, they are not wrong. It’s how they feel or what they think.<\/p>\n\n\n\n

Understanding this key difference will give you the right mindset to succeed in customer satisfaction.<\/p>\n\n\n\n

2. Drop Your Defenses<\/h2>\n\n\n\n

You may have spent hard hours\u00a0planning your menu<\/a>, prepping, and preparing the food you serve on any given day. Because of this, you may take a customer complaint personally.<\/p>\n\n\n\n

Don’t fall into this trap. While you should be proud of the food you serve, you need to drop your defensiveness when dealing with an angry customer.<\/p>\n\n\n\n

These interactions, like interactions you have with happy customers, are business transactions.<\/p>\n\n\n\n

3. Really Listen<\/h2>\n\n\n\n

Food truck customer service is like any other form of customer service. When people have a complaint, they want to be heard.<\/p>\n\n\n\n

To effectively deal with angry or upset customers, brush up on your listening skills<\/a>.  Diffuse an antagonistic situation by looking someone in the eyes to let them know what they say is important to you.<\/p>\n\n\n\n

4. Own the Complaint<\/h2>\n\n\n\n

Whether you feel you are actually responsible for a customer complaint doesn’t matter. The customer has come and complained to you.<\/p>\n\n\n\n

As the owner of a food truck business, the buck stops with you no matter the nature of the complaint.<\/p>\n\n\n\n

The best way to own a complaint is to offer a sincere apology. Apologizing is a huge step toward resolving any issue.<\/p>\n\n\n\n

5. Offer a Solution<\/h2>\n\n\n\n

In foodservice, the de-escalation of an upset customer comes down to a solution. After you’ve listened and apologized, you need to be willing to offer a solution to the problem, and quickly.<\/p>\n\n\n\n

Sometimes this means preparing a new dish. This may not be possible in the tight confines of a food truck where many dishes have been prepped and batched for service.<\/p>\n\n\n\n

In this case, if an alternative is available, offer it at no additional cost.<\/p>\n\n\n\n

Sometimes neither of these solutions will appease an angry customer. If so, you must give a refund.<\/p>\n\n\n\n

Upset Customers<\/h2>\n\n\n\n

Upset customers are inevitable in the foodservice business. How you deal with them plays an important role in the success of your food truck.<\/p>\n\n\n\n

There are plenty of food truck businesses that offer great food. To set yourself apart, make sure you treat your customers with respect.<\/p>\n\n\n\n

Want more food truck advice? <\/em><\/strong>Check out more blog posts here<\/a><\/em>!<\/em><\/strong><\/p>\n\n\n\n

Thinking about starting a food truck? <\/em><\/strong>Request a free custom quote<\/a><\/em> and one of our food truck specialists will help you design the truck of your dreams.
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Stay up to date on everything Custom Concessions<\/a> has to offer! Like us on Facebook<\/a> and follow us on Twitter<\/a>.<\/em><\/p>\n\n\n\n

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Upset customers are inevitable no matter what part of the foodservice industry you work in, including if you own a food truck. How you deal with them is key to your success as a business owner. Do you own a food truck? Are you thinking of buying one or entering [\u2026] <\/p>\n

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